MAKING RESERVATIONS

MAKING RESERVATIONS

Read the dialog once again and answer these questions.

1. What does Park-Ji Sung call the reservations clerk for?

2. What is his 􀃀 ight number?

3. Where is he going?

4. What time does the 􀃀 ight arrival in Seoul?

5. When does he have to check in?

Read and study the following expressions for making and taking reservations.

Taking Reservations

Opening Conversations of Receptionist:

• Yes. Sir/Miss/Ma'am, can I help you?

• Good morning, may I help you?

• Lestari Hotel, could I help you?

Hotel Reservation:

• What kinds of room do you need?

• Would you like single or double bed?

• How long will you stay, Sir/Ma’am?

Ticket Reservation:

• What ticket do you want, Sir/Ma’am?

• When will you 􀃀 y, Sir/Ma’am?

• When will you arrive?

Refusing Reservations:

• I’m sorry to inform you that all rooms/seats/tickets/tables have been reserved.

• I’m really sorry, I’m afraid we cannot make any reservations for you.

• All rooms/seats/tickets/tables have been reserved.